Shipping & Returns

At Mama’s Meals, we’re so excited to share our products with you — lovingly created in New Zealand for families everywhere. Here’s everything you need to know about shipping and returns.

Shipping Information

We aim to dispatch all orders within 1–2 business days. All parcels are securely packaged and sent via courier with tracking to ensure they arrive in perfect condition.

New Zealand

  • North Island

    • Shipping is automatically calculated at checkout to your address

      Estimated delivery: 1–3 business days

  • South Island

    • Shipping is automatically calculated at checkout to your address
      Estimated delivery: 1–3 business days

Australia

  • Shipping is automatically calculated at checkout to your address

    Estimated delivery: 4–6 business days

  • WA & NT – may take slightly longer

International Shipping

  • Please contact us to arrange a shipping option that is right for you

Note: Final rates may vary slightly at checkout depending on your location and postal service updates.

Returns Policy

All sales are final. We want you to feel confident ordering from us, but as a small business we can only accept returns in specific cases.

Returns are accepted if:

  • Your order arrives damaged or is faulty.

  • You contact us within 5 days of delivery with a clear photo of the damage or fault, your order number and proof of purchase.

We will review your request and, if approved, send a replacement copy at no additional cost. Mama’s Meals reserves the right to decline a refund if the return doesn’t meet the criteria above.

We’re unable to accept:

  • Change-of-mind returns.

  • Items returned after the 5-day window above.

Need help?

We're here to support. If you have questions about your order or shipping to your location please feel free to reach out here.